JRP Assistance

Assistance

Lost in a big station in Japan? No more trains running late at night? Can't make yourself understood by a Japanese JR employee?
With a simple phone call (charged at the local rate), JRP Assistance will put you directly in touch with a fully bilingual advisor based in Kyoto, who will give you concrete answers to help to find a solution for you.
 

Advice

Need an itinerary to reach a small town where you've booked a hotel?
Want to know which station to get off at in Tokyo if you are arriving by Shinkansen?
With JRP Assistance you can benefit from expert advice on trains in Japan, with many itineraries in Japan tested regularly.

Information

Want to know how much it costs to book an overnight train? Want to check train times when you don't have internet access?
In just a few minutes JRP Assistance can provide answers to the most common questions about train times, on how to use your Japan Rail Pass or the price of certain tickets for private train companies.

Why we offer this service

Japan Experience, the leading Japan Rail Pass distributor in Europe

Japan Rail Pass is a service from Japan Experience.
Japan Experience is the leading travel agency specialising in Japan, and was founded 30 years ago.
We have developed our expertise in train itineraries and tours thanks to the in-depth knowledge of our advisors who specialise in Japan, as well as the extensive accumulated experience of the thousands of people who travel with us every year.

A Franco-Japanese team in Kyoto

Japan Experience is the only European travel agency to benefit from a local office in Kyoto, with 4 advisors who are fluent in Japanese, French or English.
This team has travelled frequently in Japan and is able to answer all your questions about trains in Japan during your stay.