JRP Assistance

Step 1

When you buy your Japan Rail Pass ticket, select the JRP Assistance option.

Step 2

Once you have confirmed your JRP Assistance option, you will receive an email containing your subscriber number, the hotline number, and the terms of use. Our JRP Assistance advisors based in Japan can also answer by email before you arrive in Japan.

Step 3

Once in Japan, you just dial the telephone number, provide the operator with your subscriber number, and we will do our very best to answer your question. This assistance service is also available by email.

JRP Assistance, traveling by train without a worry