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Open 24 hours a day, 7 days a week.

Japan experience



Questions about Coronavirus

If you have any question about the cancellation of your order due to Coronavirus, please find all the information on the following pages : 

Open 24 hours a day, 7 days a week

Personal data

Your personal data will be collected by Japan Experience who are also responsible for processing it in order to deal with and monitor your order, to contact you and, subject to your agreement, to send you our newsletter as well as selected commercial offers. This processing can take place under different legal bases depending on the purpose it is used for.
You have the right of access to your data as well as the right of rectification, deletion and opposition of your data, which can be exercised via e-mail: data@vivrelejapon.com or by writing to: Vivre le Japon, 30 Rue Sainte Anne, 75001 Paris.

For further information about the way we process and protect your personal data, please consult our Confidentiality Policy.


Dear Customers We are pleased to inform you that our offices in Los Angeles and London are now available for shippings and returns.

Please ensure that you have purchased your products from Japan Experience before sending the order for cancellation (the confirmation email received at the time of booking will indicate the name of the company).

The offices will remain closed to the public until further notice, however our representatives continue to provide customer service by phone and email.

Due to the increased demand and limited resources, a slight delay may be expected.

We hope you are well and following the proper precautions.

Concerning Berlin office

Please note that our office in Berlin iscurrently only accepting deliveries andreturns from Germany. If you are not based in Germany, please use the addresses for London, Paris, or Madrid.

Japanese travel professional speaking to you


+1 800 835 6135

Japan Experience
100 W Broadway,
Suite 3000
Long Beach,  CA 90802

Opening hours :
From Monday to Friday
From 9am to 6pm


+44 (0)20 3514 6932

Japan Experience
25 Wilton Road, VictoriaLondon SW1V 1LW

Opening hours :

Monday to Friday
From 9am to 1pm



+49 (0) 30 31199701

Japan Experience Lychener Str. 53
Berlin 10437


+33 (0)1 42 61 60 83

Japan Experience
30 rue Sainte Anne
75 001 Paris


+ 61 (2) 8607 8934



+34 91 198 31 75

Japan Experience
Plaza de José Moreno Villa
nº2, 1ºC
Madrid 28008


+81 (0) 75 752 3518

Japan Experience
Jodoji Shimominamida-cho 173-1 Sakyo-ku, Kyoto
606-8404 - JAPAN

If you wish to know:
  • Which Japan Rail Pass to order? 
  • How to send a Japan Rail Pass back to us? 
  • Or any other question about purchasing or using a Japan Rail Pass?
Or if you already are in Japan and wish to know:
  • Can you use your Japan Rail Pass from the airport?
  • Is your Japan Rail Pass valid on all trains? 
  • How to take your train? 
Please take a look at our FAQ to find the appropriate answer.

We'd like to hear from you!