Our customers reviews

Roomy seats, smooth rides, unbelievably clean train cars, easy for a person from Canada to tell where you are going so you can plan ahead and be ready for your stop.\n\nI honestly can't give any ideas for improvements everything went smoothly and perfect. Can't wait to visit again <3

Company is quick and efficient. But it would be nice if they allowed larger amounts on a single Suica & Pasmo card than $20. That way they could be given as gifts to friends in Japan.

Quick delivery and the SIM card worked as expected! The instructions were a little difficult to understand at a glance, however.

Of all the 'traveler SIMs' I've tried, this was the best one. Keep it up!

I've made multiple trips to Japan. I use Japan rail pass for things like Sim cards and even booking tickets for trains when landing at Narita. It has always been an easy and smooth service. Their customer service is absolutely fantastic. This is the place to start when planning your trip to Japan.

I purchased two SIM cards for a recent trip to Japan. They came when expected, the price was fair, and they worked well. The only issue was that the SIM cards didn't work inside the Narita airport terminal buildings, which was inconvenient. They worked even on the train platform, but not inside.

For someone who travels a lot across Japan JR Pass is incredible value for the money.

I liked getting around and the card looked nice.

Combined with google maps, I was able to get around easily! Everything was prompt and worked without issue.

Always super fast delivery, quick responses, quick to correct problems and I never had an issue whilst I have used the product. Every year I return to Japan and always order from here.

Beautiful trains, comfortable, clean, very helpful ticket agents. Was a great experience riding the train.

Very good service.

When it comes to activating the rail pass in Japan, please keep the office hours at the various stations up-to-date. I thought I wouldn't be able to activate it late in the evening at Narita airport because of the opening hours on the leaflet, but it was no problem after all.

Perfect

Fast delivery and the pass served its purposes greatly. I was able to see so much of Japan in such a short time. Wonderful experience.

Such a fantastic way to get around Japan! I am already planning my next trip in a few years!

the pass came in quickly and was very easy to use, I would say a resource more foreigners would appreciate is more guidance on *** *** and how to look up where and when trains are going

Very easy to use. When I had questions, the JR counter person at Narita Airport was very helpful and friendly. I had no problems using the rail pass. Instructions received in the mail was very clear. Price was very affordable. I will definitely continue to utilize Japan Rail Pass for future visits.

I ordered a Sim card from your website. It came in a few days, just in time for my travel. It was a little tricky to set up, but it connected up to the network very quickly.\nOne feature which I would like to see is one were one can extend the time limit.

Obtaining the pass was fast and efficient.

The customer service at the pick up location in the Tokyo airport was fantastic! More signs in the airport showing where to pick up the rail pass would be nice since we got lost and had to ask an airport employee for help.

Very easy to use. Plenty of information. Maps everywhere!

I'm very impressed with the way you handled the COVID-19 and refunding out tickets. Thank You!

Great service at a great price

Was easy and and the customer service staff were friendly and kept everything easy and clear. When I can go back to Japan I will definitely use you :)

The pocket wifi worked great. Battery life was decent and it was a painless pick up and drop off.

The process was quick and efficient, and we received our vouchers within less than a week. We had no problem with activating our passes at Shinjuku Station.

It was a good deal. Great investment.

Unfortunately I was not able to visit Japan due to virus situation around the world but my SIM card was delivered on time and with clear instructions.

The SIM card worked exactly as expected, with great service across the country and excellent data speeds. I don't know what I would have done without it!

The ordering process was very easy but we haven’t been able to use the passes as the whole world was shut down due to the covid 19 virus, we’ve been told that we can exchange the vouchers at a later date without any problems. I sincerely hope this is true as we are looking forward to our trip .

Provide more details in how passes work

The rail pass worked very well, the process went smoothly.

I was very pleased with how efficient and seamless the JR Pass system was — the exactness of the schedule, the quick information and great customer service given by the staff. I also liked the fact that the pass was very useful across diff transports. When I come back, I will get JR Pass again.

ordering the rail pass online was very easy and simple, and the instructions were clear on what information is needed.\nredeeming the pass at the shinkansen station in japan is also very easy. the staff are very helpful and courteous, and make the experience quick and pleasant.

Prompt and efficient service and delivery, as advertised.

I bought a SIM card, it was very reasonably priced and worked well the whole time I was in Japan. I would buy one again.

This pass is very helpful and allows foreigners to travel with confidence.

Japan has the best transportation system. I should recommend all tourists to use JR pass. It is co wrong all destinations and saves so much money

We were having a great time but unfortunately the Covid--19 crisis hit in the middle of our holiday and international travel was curtailed. We had to return at short notice. There was not the opportunity to use all the days of the pass and there was no refund option for unused days which is a shame.

I enjoyed using the JR pass, but was sad when I was unable to use it on certain trains/bus. I wish that the buses were marked for JR more visibly since we were unable to correctly determine which one you can use the pass on or not. Overall good experience with the purchase and will be buying again

I was very happy with my purchasing process but due to the current circumstances I have returned the vouchers for cancellation. I am hoping to get to Japan next year and I will use this company again.

Sometimes it was hard to understand which subway lines in Tokyo and other cities are able to use by JR Pass using maps in local offices

Very quick service, everything has always worked perfectly (I've had pocket wi-fi three times through Japan Rail Pass)

Very fast shipping. Products exactly as described and no problems whatsoever.

Purchase and delivery of rail passes worked perfectly, but the return process was uncertain due to covid-19 office shutdown. I hand returned my products before the complete shutdown was a fact, but the agents responded with a standard quote that I shouldn't return my tickets.

Absolutely perfect. No faults.

Very professional and explained things well.

I was headed to Japan for a two week vacation. After researching all travel options, I decided on the Japan Rail Pass. While it was expensive, it seemed worth it. It ended up being very easy to use, every station had a JR help desk with English assistance to help with directions. I recommend this.

Good value for money, nice trains