Website was informative and was very easy to navigate. Also satisfied with the short amount of time it took for my order to be delivered.
Service was quick, accurate, and the information was easy to understand.
It was excellent doing business with Japan Rail Pass. I would definitely do it again. The only criticism is that it can only be bought for 7, 14, or 21 days. It would be nice to be able to get a 10-day pass, for example. Other than that, I have no complaints and have had no issues using it. Awesome!
It is a very useful travel tool - makes it easy, inexpensive and convenient to travel not only between cities but also on the Tokyo metropolitan trains. Highly recommended.
It was really easy to use, very easy to set up and the connection was really good, all of my family members were able to connect it with no problems at all.
There were no hitches in the material provide, the guidance to exchange the voucher for the actual rail pass or the usage of the pass. One minor hitch: no guard at one of the stations so, my friend I just walked through in the end!
This is the second time we have purchased the japan rail pass and its everything we needed to get around japan
Todas las rutas recorridas en el Shinkansen y los trenes locales fueron en trenes limpios, puntuales, cómodos, rápidos y totalmente, satisfactorios. Felicidades por tener ese sistema de transporte.
Fair price for the pass and very helpful in travel.
I'm very happy overall with the service provided.\nI think the website is very well organized and the information provided is very clear and concise.\n\nI was happily surprised with the speediness of the delivery even though you had to ship my voucher to another continent.
The buying experience was very simple and easy to understand. The voucher was delivered as promised in 2 business days.
The Japan Rail Pass was quick and easy to to get once in Japan. In Tokyo it saved us a lot of money. The subway is the only for of transportation we used. I just wish it we could have used it more in Kyoto.
Loved the pass, very easy to use!
Rented wifi hotspot. Was very useful.
Purchasing the voucher, getting the rail pass and riding on JR was very easy. Definitely the most relaxing and efficient way to travel in Japan.
The railpass transaction had it's ups and downs. the Wifi mini's were marvelous, easy to use and return.
It was well worth the money. I have able to travel around quite a bit around Japan using this pass. I used the Shinkansen multiple times and using the JR lines were very efficient.
It's a good value deal.
Everything was so easy and accessible! The direction were clear on how to get your pass when you got to Japan, the delivery was speedy, and the customer service was great. I would recommend this site to anyone looking to go to Japan! I will definitely use this again!
It was so easy to use. Convenient even in town.
Very convenient and cost effective for a 7 day or longer trip. Easy to get the rail pass in Japan. Was very convenient to use for travel. Saved me money because I had to change plans last minute due to heavy rains and did not have to worry about the travel expense since I had the rail pass.
It's a very economical and tourist friendly way of getting around Japan.
Although a bit expensive it turned out great value for money! If I should come up with an improvement it would be to have better information about which trains are covered by JPR and which not. Definitely recommend the pass!
Good wifi and very practical. Easy to use. But,I think the wifi pocket was a bit old and get hot quickly. Not recharged when picked it up. The rechargeable battery was very helpful.\nVery easy to send it back. Good service. Thank you very much. This wifi pocket is very useful when using google map.
Very fast shipment and delivery!
Hasta ahora, la reserva del alojamiento, asi como en encargo de la tarjeta de JR Rail Pass y el pocket wifi, ha sido todo realizado sin ningun problema. Cuando llegue a Japon y recoja ambos encargos y llegue al alojamiento tendre la oportunidad de completar mi valoración, hasta ahora bien
Nice, fast and uncomplicated.
I was very satisfied with the rail pass itself, however my receipt indicated the cost of 2 tickets was ***$ and then my CC was billed ***$ with no explanation as to why. This caused me significant issues getting refunded the cost of the ticket through work.
This is our second time using JR Pass. We bought 14-day tickets. It allowed us to travel around northern Japan, around Hokkaido, and eventually down to Tokyo. We had a fantastic summer. Absolutely will do it again
Super high quality and excellent service , always on time !
Wonderful experience. Efficient staff!
I was happy at how convenient it was. Unfortunately, the line to exchange the voucher for the pass was very long and took a very long time to get. Also, my boyfriend lost his pass the first day we got it and we had to purchase another one because there was no refund.
The Japan Rail Pass is a great bargain for inter-city travel in Japan, and the best place to buy it is Japan Experience. I use Japan Experience when buying for myself, as well as for the small groups of students I take to Japan regularly. Easy to buy, quick shipping, great support!
so happy with trip to japan, wonderful experience, will definitly come back again, thanks for all the help we had been gotten in kyoto .
The Japan Rail Pass is the best way to see the country.
I had a wonderful trip with the Japan Rail Pass.
The rail pass was very easy to use, and the staff at the offices were very friendly and helpful
The website has useful information and was fairly straightforward and easy to use. We ordered the passes and the exchange vouchers arrived in a relatively short period of time. Once we arrived in Japan we were able to obtain our passes at the airport and began using the first day. A good experience.
All of the JR staffs provided the excellent customer services.
Easy to use, efficient, and affordable. It was everything I needed!
It was great using the rail pass because we ended up using the train a lot. It was a lot easier and faster then buying tickets.
The Pass is a must when you want to travel in Japan. We used it to go from Tokyo to Kyoto, then to Osaka and around Osaka, and finally all the way up to Hokkaido and back to Tokyo. It would have be a lot more expensive without the Pass. It was also easy to exchange the voucher for the actual pass.
i like every thing
It's been perfect, schedules, attention, transportation... Everything. Nothing to add.\n\nBest option to visit Japan in 8 days. Great experience!!!
The best thing you can do in Japan traveling around is to go on the bullet train or shinkansen. For visitors who do not live in Japan, this is an amazing convenience and savings to have the Japan Rail Pass!! Every visitor should get a Japan Rail Pass if traveling in Japan for more than a week.
Everything was easy