Our customers reviews

Victoria H. - May 24 2019 - 5/5

We had a wonderful experience using the Rail Pass. It was such a good deal and enabled our transportation between Tokyo, Kyoto, and Hiroshima stress free. The shinkansen bullet trains were impressively pristine and so comfortable. My family loved our experience!

Regine R. - May 24 2019 - 5/5

It was fast delivery and I had no problem using the passes.

Rebecca M. - May 24 2019 - 4/5

Great website that offers passes all over Japan, per region. Passes ship quickly to your home. very convenient. Only wish, that you could also buy tickets for the Nozomi bullet train too. (Other bullet train is included in Japan rail pass). Otherwise, very satisfied.

Jaison T. - May 24 2019 - 5/5

Thank you for the fast 2 day free business shipping.

WILMER B. - May 24 2019 - 5/5

The Japan Rail Pass was definitely worth getting helped out a lot when moving about in Japan.

Alastair H. - May 24 2019 - 5/5

Such a fantastic experience. Very flexible and well managed, would recommend to anyone.

Johan F. - May 24 2019 - 5/5

Worked perfect!

Ezra P. - May 24 2019 - 5/5

Our family used the rail pass for our 1st trip to Japan and it was a great experience. Combined with the rail pass app, we were able to easily navigate our way throughout Japan to Tokyo, Nagano, Kyoto, and Hiroshima. I highly recommend utilizing this pass to travel throughout the country.

Hong S. - May 24 2019 - 4/5

This is great and very convenience.

Michael C. - May 24 2019 - 5/5

all good

Thomas H. - May 24 2019 - 5/5

The balance on Suica cards wasn't completely clear to me. The site says "2,000 yen (including a 500 yen obligatory ***)", so I expected a *** yen balance. I understand why it was actually *** yen but the site seems to say the balance will be ***.

Michelle M. - May 24 2019 - 5/5

The passes came quickly and were very easy to use. Highly recommend

Jonathan D. - May 24 2019 - 5/5

All of the staff were great. We speak very little ***, but it was still easy to use the rail pass.

kevin H. - May 24 2019 - 5/5

We had a last minute booking for JP Rail pass a few days before flying. We got the pass in 2 days after booking on your site, which really saved us! So grateful!

Barbara T. - May 24 2019 - 5/5

It was so easy and with one round trip between Tokyo and Kyoto, basically paid for itself!

Varindhira N. - May 24 2019 - 4/5

Overall JR pass gave me a real good experience for a first time user

Weier L. - May 24 2019 - 5/5

Fast shipping, as described. Very reliable service over the years.

Kenneth W. - May 24 2019 - 5/5

Everything worked great, also your shipping is unexpectedly fast. Thank you.

BERWIN C. - May 24 2019 - 5/5

Easy to use and very convenient. Can get everyone in one order!

Courtney S. - May 24 2019 - 5/5


Joshua B. - May 24 2019 - 5/5

It was delivered quickly, and was very easy to use within Japan.

Finbar M. - May 24 2019 - 5/5

Excellent rail pass. Very efficient employees and great trains. Thank you!

Abbie C. - May 24 2019 - 5/5

Everywhere I stayed there was a JR station nearby, it was super convenient & worked out far cheaper

Marianne W. - May 24 2019 - 4/5

It should be possible to choose any amount of days duration (ex 9 days or 16 days)

Karolina R. - May 24 2019 - 5/5

Buying *** was great decision. Moving to different cities was very easy and comfortable. Also it saved us a lot of money when commuting in Tokyo, Osaka or other big cities. \nThat's the best option to travel through Japan!

SHINICHI I. - May 24 2019 - 5/5

excellent experience, easy purchase, quickly deliver, easy use in Japan

Sam N. - May 23 2019 - 5/5

Very efficient. Package at the hotel as promised. Everything worked. Great having internet everywhere in Tokyo all the time. Return could not be easier.

Davide N. - May 23 2019 - 4/5

Very usefull, maybe more clear instruction on how to book train and difference within *** *** (a map perhaps to be sent with the metro system in Tokyo, Kyoto, Osaka?)

Sergey S. - May 23 2019 - 4/5

In general it's absolutely ok, but I have some comments. 1. It's not convenient to show every time JR pass to the station staff. 2. It would be more convenient if I could choose periods of use by day and not by week. 3. It's not convenient when I have no ability to go to Nikko by direct train.

Lauren N. - May 23 2019 - 5/5

I have already recommended *** to others. Super helpful and made getting around so effortless.

Agnes K. - May 23 2019 - 5/5

We had a great time in Japan! The JR pass was a valuable asset to our trip and made traveling around Japan very easy. Thank you!

Daniel M. - May 23 2019 - 5/5

Very good, everything worked as intended

Arthur F. - May 23 2019 - 5/5

Excellent experience. Everything wotked perfectly.

Michael M. - May 23 2019 - 5/5

The rail pass arrived quickly, with clear instructions on how and where to redeem it. Using the rail around Tokyo was helpful, but it was instrumental in our trip to Kyoto and allowed us to make an unexpected day trip to Nagoya. It really couldn't have been better.

Nasim V. - May 23 2019 - 5/5

It is a very convenient way to travel the country.

Barbara S. - May 23 2019 - 5/5

GOOD! My first time in Japan. \nAnd the best part was seeing Mt. *** from the train on the way to Hakone.

Abu T. - May 23 2019 - 5/5

Terrific option for travelling around Japan comfortably and affordably.

Kairi H. - May 23 2019 - 5/5

So easy to use and very efficient!

Julie M. - May 23 2019 - 5/5

Easy to use and excellent service. Timely delivery and would highly recommend!

Natale P. - May 23 2019 - 5/5

Great service! Tickets arrived as expected and very quick. I wish the instructions on how to actually use the JR Pass within Japan would be clear. But other than that, everything was great.

JOHANNA M. - May 23 2019 - 5/5


Chelsea T. - May 23 2019 - 5/5

Easy to purchase with fast shipping. Office in airports are convenient and easy to find.

Melissa D. - May 22 2019 - 5/5

Transaction was smooth, instructions for redemption were clear.

Miguel B. - May 22 2019 - 5/5

Perfecto para viajar por Japón

TREVOR S. - May 22 2019 - 5/5

The process to buy the Japan Rail Pass was straightforward, easy and best of all the voucher was sent directly to me. Using the Japan Rail Pass in Japan was also very easy. Highly recommended!

Marcela H. - May 22 2019 - 5/5

Very convenient and useful.

Gabriel R. - May 22 2019 - 4/5

This pass is great. My issue is it’s compatibility with google maps, other map apps and the recommended NAVITIME app. I constantly needed to switch back and forth to google maps in order to get both walking directions, transfer routes and train routes that worked with the JR pass.

Stanley U. - May 22 2019 - 5/5

we really enjoyed using the JR lines thru out Japan. the stations are always clean and so many eating places. the rail cars are also very clean and comfortable. thank you

Atif C. - May 22 2019 - 5/5

Was very satisfied and was able to take full advantage of the pass. I also appreciate getting all the information I needed ahead of time.

Nam N. - May 22 2019 - 5/5


4,8 / 5
40499 Reviews eKomi

All reviews
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