Our customers reviews

The process was clearly outlined and explained on the web site including clear price and use. In addition, there were extra tips like queueing and reservation of seats which was really helpful

The tickets are easy to order, and easy to collect and activate at the AirPort.

We were very satisfied with Japan Rail Pass. It was very easy to get and to use. We got very far and used it for both short and longer trips.

The Japan rail system is the best we experienced in all our travels. It was exceptionally excellent.

Ordering and getting the pass, activation, usage were all very convenient.

Fast and easy service! Very helpful as I did not order my husbands initial pass correctly (shortened name vs passport name) and customer service helped me reorder and return to correct the issue.

Easy to order - delivery on time - no hassle

Our travel experience was extremely easy because of the passes. There was no worrying about ticket purchases during our trip. I highly recommend this to anyone who travels to Japan.

We stayed in Japan for 2 weeks. I bought a pass good for 1 week because the first 5 days we stayed only in Tokyo. So, we utilized the SUICA card during those days. I highly recommend to buy the Japan Pass specially when you are traveling long distances. Just like what we did its worth the money. 5/5

The JR pass made it very simple to travel around Tokyo and also to book Shinkansen, it was definitely a worthwhile investment

The *** customer service is the best in the world, JR pass is not de exception. However, the JR pass should cover more inter city routes.

Very convenient

Super easy to exchange the voucher and navigate between trains. Friendly and helpful staff even with low level of English. Nothing to complain about, definitely the best way to travel around Japan!

Awesome costumer service and great service!

I ordered 2 passes and they came promptly with a small map of the rail system

Worked perfectly in every instance.

I have used Japan Experience several times. Always easy and received the passes in a couple days. Best prices too!

great

Good professional answers to queries

Very easy to use! Got to explore more of the country!

It was very easy to exchange the voucher for the pass at Haneda Airport after arriving in Tokyo. I also booked my Shinkansen reservations for the entire trip at the same time and was advised I could make changes if necessary. Using the pass was very easy throughout the trip. Highly recommend!

The JR pass saved us a few hundred dollars easily. It was easy to use and redeem once we were in Japan and made it very feasible to explore everywhere we wanted to go!

This was probably the smoothest trip I have had. Everything went well and the service was amazing

Almost 10 JR passes experience in the past decade and it just keeps getting better! This pass really helps me explore Japan as much as possible!

Truly amazing - the only downside was the often very long queue at the ticket office.

Staff is very friendly and helpfull. Only at trying to making reservations at Kyoto station it was a pitty this was only possible for 3 tickets! It would be more comfortable if it was possible for our while journey.

Everything worked out very well

Very convenient. No worries about needing to use a specific train. No need to stand in line to buy tickets.

Very good help through all my trip I Japan

convenient, lovely customer service, absolutely loved my time in japan. thank you for opening up my world!

Great service - no issues!

👌👌👌

During the trip we made many on the spot decisions that ended up with us taking too many rides. With the jr pass we were able to not feel too bad about wasting our time.

Japan Rail Pass makes it extremely easy to travel around Japan!

Buying a Japan Rail Pass was the best thing my family and I could've done.

100% satisfaction, our trip went smoothly. No delays, no missed trains, clean comfortable. Would definitely use again.

It's easy and cheap to travel with the JR pass. I love the benefits they give us. I have used it twice and when I return to Japan I will use it again. My recommendation would be to have it in an easy place to show it since you will be using it in all JR stations.

Descriptions of products were accurate. Everything was on time.

The pass was delivered in a timely manner, and it worked completely as advertised. The attached guide was really helpful. Thanks!

Such an amazing deal for tourists! The rail pass allowed us to easily travel throughout Japan, such a wonderful experience!

Prompt service, had no issues with turning the voucher in for a rail pass.

I will definitely use Japan Rail Pass on my next trip to Japan.

It was a great experience. Trains were always on time. Whenever I needed help the staff was there for me. Clean. Organized. Efficient.

Great, no problem

Satisfied. although trains are not new, they are well maintained. I feel safe everytime.

No extra hidden fees and additional shipping fees! I was extremely happy.

It was very easy to use and it allowed us to save some money while we were traveling.

All went just great.

I think that the Japan Rail Pass was an amazing resource. It was easy to purchase, and to use. With it, I was able to travel all across Japan with ease. Thank you! My only complaint would be having to show it to an attendant. Maybe in the future the rail pass could operate like a IC card.

Although the service doesn't cover *** ***, it *** excellent value and the best way to travel between major *** cities while sticking to a budget. Staff were very helpful and polite, both when collecting the JR pass and when going through the ticket gates.