Everything nice, I love the fast *** trains!
It was very satisfying.
Great and useful in our 21 days journey in Japan also we save a lot of 💰.
Easy to use website and customer service responded to my questions quickly
The rail pass was fine and easy to use. I just didn't do enough research and it turned out to be a waste of money for my family. The areas we stayed in Kyoto and Tokyo where not close enough to a station that had JR trains to be worth it. We used the subways more due to our location.
Great products and fast service
Totally worth the price.
Exceptional service, which allowed us to experience Japan to the fullest!
You should explain customers that they can get railpass at the airport, instead of mailing. \nI didnt find this information, however that option is available
I'm always satisfied with JR pass
Everything was great, thank you!
Made everything very relaxed, as you can start your travel well prepared and without stress.
I had a great trip through Japan! The trains are always on time, they are comfortable and announcements are done in English which makes it easy to use! It is so well organised on and off the trains, helpful staff whenever I had questions. The booklet was very informative! Thank you!
The process was easy and I love that you can switch ticket times if needed
The JR Pass made my trip to Japan very convenient. I mostly used the ticket agents to reserve bookings ahead of time, and the service was always excellent. I would definitely recommend other travelers to get the JR Pass for their trips to Japan.
Easy to use. Competent and friendly employees in the information/reservation desks. An excellent experience. *** *** *** ***
The service was wxcellent: accurate, quick, and no shipping & handling fees. Thank you!!\nThe web site is easy to understand and informative.\n\nPlease let your customers know that the exchange place in Narita Airport could be extremely crowded especially during the busy tourist season/time.
It was good value for money. We managed to get some good trips in.\n\nThe only downside was that it was difficult to plan trips -- mostly because Japan has so many private lines, its very difficult for a foreigner to distinguish which lines are included and which are not.
The website provides useful and accurate information. I ordered a pocket wifi to be delivered to my hotel and it worked out perfectly.
I was more than satisfy with the JR pass. The only complain I have is with reserving seats on the train. The JR center was only able to reserve one trip at a time. I was not able to reserve seats on a round trip at the same time. I had to go to the JR center on a separate date to book the return.
My entire experience was seamless.
Everything went very smoothly.
Simple and easy to use. Vouchers arrived in mail 2 days after ordering. Using the pass in Japan is an absolutely joy and has allowed me to inter-rail in the country for a fraction of the cost it would otherwise be.
Every time we use the pocket wifi when traveling to Japan, we are very satisfied with your swift and service. When we had to cancel at the last minute due to the hurricane, we were happy with your prompt reimbursement without any penalty charges. We will continue to use your service!
Very easy to use and easy transaction!
I would definitely recommend the pass for anyone intending to cover a lot of ground. Its very straightforward to use, the trains are super comfortable and there are always people at the stations to help if needed
It was worth buying it. My husband and I utilized the entire 7 days traveling from Narita, Nagoya, Kyushu and back.
Purchasing the JR Pass was the best thing we did for our trip. It was very easy, and everyone at the JR stations were so nice and helpful. They helped make our trip to Japan even more wonderful. We will definitely purchase the pass again on our next trip.
Traveling on the Shinkansen with the Japan Rail Pass, was very fuss free and convenient.
arrived in two days. recommended.
Fast delivery, SIM card worked without problems
We encounter no issues during our travel. Everything was easy to understand and the people were nice and helpful in time of needs.
As always fast and correct service!
Clear signs, trains on time, clean stations/trains.
It was easy to use and made getting around Tokyo very simple.\nI wish I understood, before purchase that I could add to the same card. I bought 2 by mistake. Then because I carried both of them, trying to remember which one I used to get into the system, made getting out a little difficult at times
Was very easy to order, redeem, and use
This made our trip so much easier.
Great way to move in and in between cities.
Thank you for providing an easy to use service and for clear instructions on how to obtain and use the rail pass.
Fast shipping! Great Service!
We loved the convenience and ease of use of the Japan Rail Pass. The trains were always on time, very clean, and simple to understand. \n\nThe cons were: it took a long time to pick up upon arrival to Tokyo NRT airport, and the cost was too high for a one-week pass.
The JR pass gave us confidence to travel throughout Japan. We were able to go back and forth from Osaka to Tokyo to Osaka several times. It was very convenient, and always on time.
I cannot imagine travelling in japana without JR.
Always arrive exactly on time, ever so polite and helpful. Was even positively surprised to receive a complimentary origami of your fast train. You are truly the best company I have become familiar with.
We found the JR Pass an absolute pleasure to use. Most lines were covered and it was DEFINITELY worth it for anyone planning to explore Japan
Reliable and allways on time. Efficient and good service. But is it possible to reduse the amount of paper and documents?