Japan Rail was such a user-friendly service. I really appreciated all of the extra information that was provided free of charge on tourism in japan, language guides, etc. I have already recommended Japan Rail to others and will continue to do so.
The pass was easy to order, and the instructions were very clear.
Both the rail pass as well as the wifi everywhere was a great experience without any problems. \nThank you for your excellent service.
Everything is excellence. I have been using the Japanese\nRail Pass for a total of nine times. I am quite satisfy the service provided Japan Rail Service.
Very prompt service and replies! Smooth transaction!
excellent and reliable
Consider it is sending from UK to AU, and in less than 3 days I have received the pass on hand, this is more than just satisfied. I really appreciate the service that was provided, with all the detailed timetables.
JR pass is one of the best innovation , that can be offered to foreign travellers, for visiting tourists. The ease of use, acceptability of the pass, the information system about product validity, etc are really well informed to the user. I will claim clearly that if you are a visitor to Japan and plan to travel by trains, then one should not miss top rebook this pass when you are in your origin country itself.on the whole JR pass experience is one of the best in Japan.
We thought the whole process was fantastic.\n\nThanks you for helping to make our honeymoon perfect.
Information on website and staff at ticket counters is excellent!
The service was good and was very convenient. Made travelling Japan easier.
Fantastic. in addition to our JR Passes we also rented a mobile wi-fi from Japan Rail Pass. It worked brilliantly well - our teenage daughter LOVED it!
Very fast delivery, highly recommended.
I would recommend this service to everybody because company is serious and responsible.
I loved it! Service was fantastic no matter where I was in Japan and the battery lasted more than a day. I'll definitely be doing this again next time I visit Japan. :]
By providing the ability to select a number of days you would, like to use the pass and not limiting it to only a couple of selections. We were there for 8 days and the only choices offered were for 7 or 14. 7 was too short and 14 was too long and expensive. visitors don't always spend 1 or 2 weeks as a vacation.
It was pretty convenient. Which there was more trains covered but it was great will do again.
No regrets about getting a JR pass, when trying to decide if I should purchase one it sounded like it would be somewhat restrictive but it was great, I was able to move around the country with very little effort.
Ordering process was simple and arrived on a timely basis. Yes, definitely will recommend and will purchase again.
Easy to order. Arrived quickly. Made travelling in Japan easy and affordable.
Excellent website, superb customer service and great value for excellent wifi rental. Highly recommend.
Everything was ok.\nI received the JR pass at home in a few days.\nI recommend it.
Absolutely excellent service and experience - wish we had this in the UK !
Had a very straightforward experience with no problems.
Great experience throughout. The pass is convenient and of great value.
I'm from the USA and the rail system was a great experience.
I would strongly recommend it to other people. It made our travel within Japan so much easier!
I am happy with the service, the JR pass arrived quick and I changed the ticket in Japan without any problem.
The ticket order procedure was simple and easy. The delivery was very fast!
Great customer support and issue resolution!
I was fully satisfied and I would definitely recommend you to others
Perfect! No remarks!
all went good , website easy to navigate, payment went through in no time, deliver cost to Australia by Fedex seems to be a bit pricey even more to Japan if you want your delivery to your Hotel or B&B
The Japan Rail Pass was an easy and fantastic process from start to finish! The website was easy to navigate, I had no trouble comparing and choosing which pass worked best for me. Receiving my pass in the mail took no time at all, and exchanging the pamphlet for my actual pass in Tokyo Station was easy and exciting! There is really no simpler or better way to travel around the beauty country of Japan than the Japan Rail Pass!
Very satisfied with service and, yes, I would recommend you to others.
We got our passes almost immediately (next day I believe) and they were easy to exchange for our actual rail passes in Japan. We had such a great time. When I make it back to Japan someday, I'll purchase rail passes through you again!
The service received by Japan Experience was great. They were able to answer my questions and sent the JR Rail pass tickets really quick. \nI also liked that they asked for signature confirmation for the tickets. They also followed up when it took me a while to finally be there to receive and sign for them.
The Japan Rail Pass is really cost efficient.
Japan Rail was excellent! Everything was so efficient and everyone was very helpful.
Good source of the rail pass and the cash card at reasonable prices. However website was lacking in fully explaining the cash cards as they were accepted in more places than led to believe. Answer to question posed was okay though it took a long time for them to respond by email. Overall a good solid organization providing something that made our trip enjoyable.
Fast delivery and way affordable price than ordering from travel agent. It was $50 less expensive than my travel agent quoted price. We will use them again! Thanks.
I was kept informed where my pass was traveling to reach me.. I could specify my preferred delivery time. The delivery was on time. The price was slightly lower than the competitors. I would recommend your company to others.\n
TODO MUY SIMPLE
Great service!! It was the best thing I ever did.. \nI think the pass should be smaller and for the prize it should come with a lanyard to wear it
This is my 2nd time ordering a rail pass from you. I love how quickly you send it out. It would be nice to opt out of the map and booklet just because i still have one from the last time I ordered.
Straight forward and easy to use. Would purchase from again in the future.\n\nOne thing that would be nice to know is if your spouse has a different name in Japan than abroad, which name to use when ordering the rail pass.