Our customers reviews

Everytime the best place to buy JRP at the best price; you're website is fantastic. Thanks for you're service.

Excellent service, quick response to emails.

The service girls at Ueno Station were very helpful and efficient in processing our rail passes. This was the most economical way for transportation for our stay in Tokyo area.

I have purchased multiple rail passes through Japan Experience. Every transaction has been prompt, professional and thorough. On future trips to Japan, I will definitely use Japan Experience for our rail passes.

Spectacular service, very comprehensive network of high-quality trains and easy to use self-service operation to travel. Highly recommended

Having all the information clear and concise on the seller's website was amazing. It made the whole process of getting ready for my trip amazingly easy. While in Japan, this pass made all the difference in the world for travel across the country. I will be a return customer in the future!

Great little jet pack wifi ! The battery life was phenomenal!!

Everything worked out pretty well

I think this Pass is the most convenient and economical way to travel in Japan. Highly recommended for all future travellers. I intend using again in near future.

The rail pass was so convenient and easy to use. I believe it's a bargain to travel and sightsee in Japan. Definitely recommend rail passes to future travelers of non-escorted tours. It's a perfect way to experience the true Japan the Japanese way.

Just great!! I would do it again and again

The train service was very big and the speed and punctuality of the trains impressive!! I think it is the way to travel in Japan and I would recommend it to everyone traveling there \n

It was very handy. The instructions for applying and preparing the Japan Rail Pass was very clear and well detailed. Also the items included with the package. Additionally, the service was very delightful with very professional and kind employees, where they will help and support you in any ways.

Perfect. Vouchers arrived on time with no problems. Easy to exchange. Wonderful travelling by rail. Excellent experience.

You're very fast with shipment! You're doing a great job. Always a pleasure doing business with you.

Very easy way to travel across the Japan

Amazing convenience to get around Japan, will use again next time I visit Japan!

Pick up was easy and getting around with the pass helped us go almost everywhere!

Tickets arrived quickly, as promissed\n

Really useful, cheap to travel around japan, very convenient and value for money.

Good value for money and ease of use.

Everything was smooth and easy, all employees helped us a lot. Thank you!

Very nice and convenient service, would use again the next time I go to Japan

Actually, everything worked perfect, so I don't think I can give some helpful advice .\nWell done

Best way how to travel in Japan

The Japan Rail Pass was a great way to explore Japan and get to see a lot of different places

much appreciated the service we were able to enjoy from japan rail. the trains were amazing, on time, fast. all together a 5 star experience. as a non japanese speaker i very much was able to profit from all the staff and signs being in english, which was of course a great and unexpected help.

Very smooth ride and the employees were very courteous.

It was extremely useful and definitely worth the price. Super easy to use.

Clean and efficient. Great pass for travelers visiting Japan.

I thought it was great. There were so many different trains that it worked on. The trains themselves were fantastic, extremely punctual and clean!

The rail pass was very useful our vacation through Japan. We traveled through Tokyo, Hiroshima, Osaka, and back to Tokyo. We were pleasantly surprised how useful the pass was, even for shorter trips while sightseeing.

Everything was fantastic about the JR Pass! The ease of using it, the quality and cleanliness of the rail service, and the wide variety of applicable use. I highly recommend this to anyone planning a visit to Japan!

Easy to order, arrived on time had no issues redeeming in Japan.

Great service and prices!

Best experience

It was so much easier to use the Japan Rail Pass than buying individual tickets in Japan. It saved you time and nerves. The company sent us our Japan Rail Passes fast, so they were very reliable and we were happy with their service.

Website was easy to navigate, pick up and drop off were convenient, and customer service was excellent.

Loved your train system! Worked wonderful for our trip. We pre-reserved seats for certain portions of the trip and just jumped on for others.\nMy only suggestion would be to let people know that there are a myriad of other forms of transportation that the rail pass covers that we were not aware of

Service was outstanding.....we received our passes within a week. Thank you

The pass come relatively fast. Went to Japan and was able to exchange the voucher for the actual pass. Works great!

A great and worthwhile purchase!

Quick turnaround emails on car rental and also for a question related to receipt of some confirmations. Have used in the past, will use again and will continue to recommend.

Good

The overall infrastructure and experience were excellent but I was unable to use wifi on almost all the trains I boarded including the Shinkansen. Please improve wifi connectivity in all trains for use of passengers.

I ordered my ticket a bit late and thus had to have it delivered to my hotel in Tokyo instead of to my home in San Francisco before departing. Was worried the ticket might not be delivered to my hotel on time. But, as promised, it was delivered to my hotel on time as promised. Thank you.

It was a great and easy way to get around Japan. Any everyone was very helpful -- no matter what train station we were at. I would definitely do it again if we go back to Japan.

I loved it! Made my transit all around Japan very convenient and enjoyable!

Customer service was very helpful and prompt to respond when there was some confusion with my order (my order was duplicated by mistake). Really enjoyed using the rail pass throughout my vacation - I did a lot of train traveling and it made everything easy.

Everything worked flawlessly.\n during my visit to Tokyo.