Our customers reviews

Such a fantastic way to get around Japan! I am already planning my next trip in a few years!

the pass came in quickly and was very easy to use, I would say a resource more foreigners would appreciate is more guidance on *** *** and how to look up where and when trains are going

Very easy to use. When I had questions, the JR counter person at Narita Airport was very helpful and friendly. I had no problems using the rail pass. Instructions received in the mail was very clear. Price was very affordable. I will definitely continue to utilize Japan Rail Pass for future visits.

I ordered a Sim card from your website. It came in a few days, just in time for my travel. It was a little tricky to set up, but it connected up to the network very quickly.\nOne feature which I would like to see is one were one can extend the time limit.

Obtaining the pass was fast and efficient.

The customer service at the pick up location in the Tokyo airport was fantastic! More signs in the airport showing where to pick up the rail pass would be nice since we got lost and had to ask an airport employee for help.

Very easy to use. Plenty of information. Maps everywhere!

I'm very impressed with the way you handled the COVID-19 and refunding out tickets. Thank You!

Great service at a great price

Was easy and and the customer service staff were friendly and kept everything easy and clear. When I can go back to Japan I will definitely use you :)

The pocket wifi worked great. Battery life was decent and it was a painless pick up and drop off.

The process was quick and efficient, and we received our vouchers within less than a week. We had no problem with activating our passes at Shinjuku Station.

It was a good deal. Great investment.

Unfortunately I was not able to visit Japan due to virus situation around the world but my SIM card was delivered on time and with clear instructions.

The SIM card worked exactly as expected, with great service across the country and excellent data speeds. I don't know what I would have done without it!

The ordering process was very easy but we haven’t been able to use the passes as the whole world was shut down due to the covid 19 virus, we’ve been told that we can exchange the vouchers at a later date without any problems. I sincerely hope this is true as we are looking forward to our trip .

Provide more details in how passes work

The rail pass worked very well, the process went smoothly.

I was very pleased with how efficient and seamless the JR Pass system was — the exactness of the schedule, the quick information and great customer service given by the staff. I also liked the fact that the pass was very useful across diff transports. When I come back, I will get JR Pass again.

ordering the rail pass online was very easy and simple, and the instructions were clear on what information is needed.\nredeeming the pass at the shinkansen station in japan is also very easy. the staff are very helpful and courteous, and make the experience quick and pleasant.

Prompt and efficient service and delivery, as advertised.

I bought a SIM card, it was very reasonably priced and worked well the whole time I was in Japan. I would buy one again.

This pass is very helpful and allows foreigners to travel with confidence.

Japan has the best transportation system. I should recommend all tourists to use JR pass. It is co wrong all destinations and saves so much money

We were having a great time but unfortunately the Covid--19 crisis hit in the middle of our holiday and international travel was curtailed. We had to return at short notice. There was not the opportunity to use all the days of the pass and there was no refund option for unused days which is a shame.

I enjoyed using the JR pass, but was sad when I was unable to use it on certain trains/bus. I wish that the buses were marked for JR more visibly since we were unable to correctly determine which one you can use the pass on or not. Overall good experience with the purchase and will be buying again

I was very happy with my purchasing process but due to the current circumstances I have returned the vouchers for cancellation. I am hoping to get to Japan next year and I will use this company again.

Sometimes it was hard to understand which subway lines in Tokyo and other cities are able to use by JR Pass using maps in local offices

Very quick service, everything has always worked perfectly (I've had pocket wi-fi three times through Japan Rail Pass)

Very fast shipping. Products exactly as described and no problems whatsoever.

Purchase and delivery of rail passes worked perfectly, but the return process was uncertain due to covid-19 office shutdown. I hand returned my products before the complete shutdown was a fact, but the agents responded with a standard quote that I shouldn't return my tickets.

Absolutely perfect. No faults.

Very professional and explained things well.

I was headed to Japan for a two week vacation. After researching all travel options, I decided on the Japan Rail Pass. While it was expensive, it seemed worth it. It ended up being very easy to use, every station had a JR help desk with English assistance to help with directions. I recommend this.

Good value for money, nice trains

It was a very easy process to obtain our rail-pass once we landed in NRT. Making reservations was incredible easy. The JR staff was very helpful and the service was exemplary.\nIf I were to do more traveling throughout Japan, it would be the only way to go.

Trains are Super and lovely but it should offer free drinks and food at the price that we paid\n\nIt would also be nice if we can travel on the metro!busses etc for the ticket. We did use it on some JR trains but those are difficult to find in Tokyo\n\nShow train speed and upcoming towns attraction

very nice easy experience in a few steps and we received fast our japan rail pass

Great customer service, always prompt to answer questions. I had to arrange the cancellation of my Japan Rail Pass during the Covid-19 pandemic and the team was very helpful.

Very happy. Purchased a JR East pass online last minute (<48 hours before I travelled) - it was the cheapest price available, and I received the electronic voucher very soon. This was easily exchanged for the pass (without having to print it) at the JR office. The PDF of info was useful too.

We have been to Japan 4 times and always use *** Experience to purchase our Japan Rail Pass and pocket WiFi. I have always had the best experience with them and it is an absolute pleasure. I have had no problems with them and will use them again for our next trip when we can travel again.

The SIM cards ordered from Japan Experience worked very well. The included directions for setting them up were thorough and easy to follow. \n\nExcellent service from Japan Experience.

It was a bit hard to understand everything at the beginning but I got used to it fairly quickly. I thought at the beginning that the pass won't work inside Tokyo, but I soon understood that it will be useful for most of the city trains as well,so it was great.

Everything was perfect

I have good experience *** *** *** Pass.

I have bought this pass 2 times already. But I forgot nomatt how you use it, the 5 days\nOnly in 2 weeks, and the 2 weeks is started you get the pass, not startet you use it at the first \nDay. That's made my trip a little problem, because I counted the first day use star the 2 weeks.

Satisfied. Wish we had more day options like a 10day pass rather than two weeks

Our passes arrived in Australia very quickly after ordering. Thanks!

Great website and services provided. Prompt and fast response on questions and doubts.

I have had a good experience with the rail pass. It is easy to use.\nI had to cancel my trip in the spring and see that I can use it for the fall trip.\nI hope this is the case because I do not want to lose the money I have paid.