The pocket wifi worked great. Battery life was decent and it was a painless pick up and drop off.
The process was quick and efficient, and we received our vouchers within less than a week. We had no problem with activating our passes at Shinjuku Station.
It was a good deal. Great investment.
Unfortunately I was not able to visit Japan due to virus situation around the world but my SIM card was delivered on time and with clear instructions.
The SIM card worked exactly as expected, with great service across the country and excellent data speeds. I don't know what I would have done without it!
The ordering process was very easy but we havent been able to use the passes as the whole world was shut down due to the covid 19 virus, weve been told that we can exchange the vouchers at a later date without any problems. I sincerely hope this is true as we are looking forward to our trip .
Provide more details in how passes work
The rail pass worked very well, the process went smoothly.
I was very pleased with how efficient and seamless the JR Pass system was the exactness of the schedule, the quick information and great customer service given by the staff. I also liked the fact that the pass was very useful across diff transports. When I come back, I will get JR Pass again.
ordering the rail pass online was very easy and simple, and the instructions were clear on what information is needed.\nredeeming the pass at the shinkansen station in japan is also very easy. the staff are very helpful and courteous, and make the experience quick and pleasant.
Prompt and efficient service and delivery, as advertised.
I bought a SIM card, it was very reasonably priced and worked well the whole time I was in Japan. I would buy one again.
This pass is very helpful and allows foreigners to travel with confidence.
Japan has the best transportation system. I should recommend all tourists to use JR pass. It is co wrong all destinations and saves so much money
We were having a great time but unfortunately the Covid--19 crisis hit in the middle of our holiday and international travel was curtailed. We had to return at short notice. There was not the opportunity to use all the days of the pass and there was no refund option for unused days which is a shame.
I enjoyed using the JR pass, but was sad when I was unable to use it on certain trains/bus. I wish that the buses were marked for JR more visibly since we were unable to correctly determine which one you can use the pass on or not. Overall good experience with the purchase and will be buying again
I was very happy with my purchasing process but due to the current circumstances I have returned the vouchers for cancellation. I am hoping to get to Japan next year and I will use this company again.
Sometimes it was hard to understand which subway lines in Tokyo and other cities are able to use by JR Pass using maps in local offices
Very quick service, everything has always worked perfectly (I've had pocket wi-fi three times through Japan Rail Pass)
Very fast shipping. Products exactly as described and no problems whatsoever.
Purchase and delivery of rail passes worked perfectly, but the return process was uncertain due to covid-19 office shutdown. I hand returned my products before the complete shutdown was a fact, but the agents responded with a standard quote that I shouldn't return my tickets.
Absolutely perfect. No faults.
Very professional and explained things well.
I was headed to Japan for a two week vacation. After researching all travel options, I decided on the Japan Rail Pass. While it was expensive, it seemed worth it. It ended up being very easy to use, every station had a JR help desk with English assistance to help with directions. I recommend this.
Good value for money, nice trains
It was a very easy process to obtain our rail-pass once we landed in NRT. Making reservations was incredible easy. The JR staff was very helpful and the service was exemplary.\nIf I were to do more traveling throughout Japan, it would be the only way to go.
Trains are Super and lovely but it should offer free drinks and food at the price that we paid\n\nIt would also be nice if we can travel on the metro!busses etc for the ticket. We did use it on some JR trains but those are difficult to find in Tokyo\n\nShow train speed and upcoming towns attraction
very nice easy experience in a few steps and we received fast our japan rail pass
Great customer service, always prompt to answer questions. I had to arrange the cancellation of my Japan Rail Pass during the Covid-19 pandemic and the team was very helpful.
Very happy. Purchased a JR East pass online last minute (<48 hours before I travelled) - it was the cheapest price available, and I received the electronic voucher very soon. This was easily exchanged for the pass (without having to print it) at the JR office. The PDF of info was useful too.
We have been to Japan 4 times and always use *** Experience to purchase our Japan Rail Pass and pocket WiFi. I have always had the best experience with them and it is an absolute pleasure. I have had no problems with them and will use them again for our next trip when we can travel again.
The SIM cards ordered from Japan Experience worked very well. The included directions for setting them up were thorough and easy to follow. \n\nExcellent service from Japan Experience.
It was a bit hard to understand everything at the beginning but I got used to it fairly quickly. I thought at the beginning that the pass won't work inside Tokyo, but I soon understood that it will be useful for most of the city trains as well,so it was great.
Everything was perfect
I have good experience *** *** *** Pass.
I have bought this pass 2 times already. But I forgot nomatt how you use it, the 5 days\nOnly in 2 weeks, and the 2 weeks is started you get the pass, not startet you use it at the first \nDay. That's made my trip a little problem, because I counted the first day use star the 2 weeks.
Satisfied. Wish we had more day options like a 10day pass rather than two weeks
Our passes arrived in Australia very quickly after ordering. Thanks!
Great website and services provided. Prompt and fast response on questions and doubts.
I have had a good experience with the rail pass. It is easy to use.\nI had to cancel my trip in the spring and see that I can use it for the fall trip.\nI hope this is the case because I do not want to lose the money I have paid.
Really seem less experience. Helpful staff, great trains.
It was quick and easy to get the Japan rail pass. We found it so useful during our stay in Japan. Definitely a huge money saver if you have to use the trains across the country. We had issues with having the pass mailed to Korea and it got stopped at customs but that got resolved after a while.
Japan Rail was amazing. The staff were helpful, very polite, and the trains and stations were very clean. Beautiful!
Its was perfect, arrived fast with perfect information about the japan rail pass, the SIM card was so good I could not ask for a better service and its very cheap too!
It was very economical for our trip in Japan, and gave us access to a great deal of cities and sights that would've been unavailable to me within my budget if I did not have a pass and had to plan my trips accordingly. The activation process was also very easy and convenient.
The website is fast and very convenient. It made my holiday in Japan a lot more stress free. I can't wait for my next trip to Japan. I will be sure to pick up another rail pass and pocket wifi. Other countries should follow your example.
It was very good, but I was confused when I got to Japan because I didn't know where to exchange the pass since the offices were already closed.
Needed a refund due to Corona, *** acted as agreed and efficiently.
I've always ordered my rail passes thru your company. I have no complaints. I hope your offices will be open soon so I can receive credit for my rail pass vouchers. I hope I can still receive credit for it soon. Thank you.