Great service and very easy to use. The train got us from Tokyo to Osaka in less than 3 hours. The pass was pretty expensive but it was the fastest way to travel long distances
It was a great way to travel Japan. The only advice I would give is to provide better resources in advance to show what is included and what is not, as well as ways to plan in advance.
Fast and efficient delivery of documents. Easy to follow instructions. Will use again.
Good.service i will use again
Easy to use. Always great service at the counter. A very convenient way to travel in Japan.
Excellent service with very fast delivery (got my certificate about 36 hours after placing the order). Very satisfied overall.
I received the parcel very fast, there was no problem further on to change the voucher for pass. The instruction attached to the parcel was very clear.
We were unable to make our trip due to COVID-19, so we have not used our JR Rail Passes. We did, however, contact the customer service folks in California and spoke with a very nice woman who gave us instructions on what to do to return the passes and receive credit.
I loved my JR pass. Great option for travelers.
It was great for long distance cities but in Tokyo I found out that I have to use very specific lines, Tokyo transport system is vast and can be overwhelming and confusing particularly for a first time visitor.\nNext time I will avoid to use i Tokyo as I was told that I could get a different one
Very easy to use and the fact that its illimited is even better!
I found it very helpful and did not experience any problems while using it. It definitely made things so much easier to use my phone on the WiFi.
The ordering process was quick and easy and there were no problems using it in Japan
Got charged an international transaction fee because the site didnt say they would charge by card out of the country despite representing that they had office in Irvine.
The system is very effective and convenient for travellers
Fast delivery\nWorked perfectly easy to activate it on the Airport\nOrdered GreenCard and enjoyed the extra comfort\nWill use this again for my next trip
used it extensively
We had an incredible experience. The pass was easy to purchase and arrived without any delays. And the pass was good value for money and easy to use. We had a seamless travel experience in Japan, without any glitches.
Japan Rail was very efficient, clean, and always on time. Most stations had clear signage. I liked that we had to walk through an office, so that someone could always confirm that we were in the right part of the station.
Excellent experience we had . With this pass we lived as if we are native of Japan . Kudos
This solution is great, the ease of communication is breathtaking.
The service was excellent, the passes were delivered so quickly and communication was perfect.
The rail pass experience was perfect, except to have the pass validated upon arrival at Narita airport. The wait time was about almost an hour at the Japan rail office.
1 can the gentleman in california. *** piece of work\n2. call staff in london very professional courteous\n3 staff at the railroad stations in japan are sevond to none. fantastic and easy eorking with all of them.
Very convenient, worth with value.\nShould use JR Pass while travel to Japan. So many benefits and great value
Easy to navigate
Staff was extremely nice and went out of their way to make sure I was able to sit with my friends who bought there tickets at separate times. Trains were always very clean. Thank you!
Easy to follow instructions. I saved money on the Shinkansen. I will use them again on my next Japan trip.
Loved the ease of getting the pass and for using it as well..\nQuick delivery and easy explanation of what to do.
Everything was very organized and ran very efficiently.
Better than expected.
The JR stations were very easy to find and the lines very easy to navigate. It made our whole trip to Japan much easier and less stressful.
I would normally rate 5 stars - I always use Japan-Rail-Pass to order my JRpass and pocket wifi for Japan (~2x per year). But recently the quality of the wifi has declined. I have more trouble connecting to the network and the battery life is shorter. No issues with pass delivery via fedEx.
due to the Covid19 crisis ,I had to cancel my trip to Japan ,I requested the refund of my Japan Rail pass and it was done easily . I hope that I can visit Japan next year .
Excellent Service on world-class trains. Love the whole experience and highly recommend it to all travelers. Thank You!!
Literally no complaints. I ordered a pass and it showed up to my Vancouver address in a matter of days. Plus I had a question in regards to my pass and a rep got back to me right away over the phone and answered all my questions. Will definitely use this service again.
japan rail pass offers very good value to travel all over japan very fast
Excellent service and great price. I hope I can return someday
easy website to order, fast shipping, great service!
Arrived very quickly and us very useful in travelling around Japan
I had questions and your customer service was responsive and kind.
I'm totally satisfied after using my Japan Rail Pass in my two previous trips to Japan ^^
I liked the convenience of having a JR pass, however, I would suggest changing the method to an electronic card or app, rather than having a paper booklet that isnt very convenient to carry.
Ordering was easy and the delivery for the passes was quick. Despite the cost initially, we saved a lot of money since we used our JR passes for a lot of our train rides. We used the Suica in conjunction with our JR passes and we were able to navigate through Tokyo, Osaka, and Kyoto easily.
Very quick delivery and we had a great experience using the rail pass during our time Japan, a definite must if you are visiting Japan.
The experience buying the rail pass on your website was easy and efficient. The rail pass itself made traveling in Japan a breeze. I will never travel to Japan again without my rail pass. Thank you!!
fantastic thank you
Easy to use and saves money.