This pass does not mean you can all the trains rather is great for taking you great distances in a short amount of time (example: from Nagoya to Tokyo or Hakone to Osaka etc.) It might work on some trains within the city but you definitely need to get a Prismo or Suica Card to get around. Worth it👍
Obtaining and using the Suica card was easy! Highly recommend Japan Rail Pass by Japan Experience
Honestly it was pretty amazing how easy everything was. Came in the mail very quickly and both the rail pass and sim card were both super easy to set up in Japan.
The JR Pass was excellent. A great value to help us get from one part of the country to the other while my wife and I were in Japan for our honeymoon.
It was very easy to obtain a rail pass, and even after I misplaced my first one, the second was delivered quickly and on time to not impact my trip at all. Will definitely use Japan Rail Pass again!
It was really easy to order passes. I ordered them too late to send them to my home address. So I have them sent to the hotel, they were waiting for us when we arrived.
The Japan Rail Pass was very convenient for my travels thru Japan. It took me to places to discover Japan. The clerks were very helpful and courteous. Maybe they should explain you need to pick up your subway ticket after passing thru the gate. Explain Subica Card can be recharged using your coins.
Great flexibility. It was nice to choose the one that matched best with our travel plans. It was easy to get, use, and find the locations where it was applicable. I definitely recommend it to any tourist as a great way to get around.
I was wery satisfied with the Rail Pass an I will recommend it anyone who is going to travel in Japan.
Efficient, value for money, easy and helpful
The pass was very easy to use and the provided was very helpful. Will definitely utilize JR pass again in the future
It is much easier and cheaper to travel with ***
Easy to order. Pick up at the airport was convenient and so was making reservations.
Everything was fast, simple and worked well. No complaints. Thank you!
Easy to get and easy to use. Totally worth the price
Very good experience. I got the Rail Passes within the time promised and at a good price.
Personel was really kind, and explained everything to us well and in a detailed manner. The pass arrived in just a few days. It allowed us to board almost every public transport available for free. It was a really good decision to get one.
no advice, everything went smooth
Everything Works! \nThere is just one thing missing. I wish you could order the seat reservation in a machine at the station or online. It can be stressful to not know if the office is open or there can be some loooong lines at the JR offices. Hope that will be improved some day :-)
It is a great way to use the *** transport system. For the most of the time, works satisfactory, but there are some shortcomings. The card does hang on not often but it happens. It would be brilliant if it indicates on the display that in or out stamping it did not have the followed right. You
Exchanging pass for tickets was a mess, could be done better
Trains were incrrdibly easy to use and made my trip much better
We travel a lot as a a family, and the Japan Rail Pass is by far the best experience that I have encountered in any country that I have been to anywhere we went, countries around the world should inspire themselves from your model.\n\nThank you JR for everything!
My husband and I LOVED the JR pass! Especially as foreigners learning to navigate the train systems, it took the stress out of trying to buy the tickets each and every time we wanted to board a train, and rather just showing our passes streamlined the process. Thank you, JR pass!!
Easy to use and very helpful when travelling around in japan. The only recommendation would be to make it digital.
Various railpasses, good web interface, a lot of detailed informations, reasonable price and fast delivery. Satisfied.
The Rail Pass was such a lifesaver on our trip, allowing us to breeze through stations and take almost all train lines that we needed. Exchanging our voucher for the pass at the JR office at Haneda Airport was an easy process and all the employees were extremely helpful.
Service was very fast and reliable
Reliable handling and fast dispatch of the Japan Rail Pass.
The pass was very convenient to use overall! The process of getting it validated at the airport was a bit difficult to discern at first, but once we found the right spot it was easy! Only thing that could make it more straightforward would be a phone app to reduce the need to physically book tickets
I tried to purchase a train schedule booklet after having received my rail pass. The initial contact in LA via phone said this wasn't possible and actually hung up on me. Later, I did email the request to the LA office and had no problem. I was so upset with the initial contact, I declined the offer
Easy to use. Friendly staff. Worth the cost.
My wife daughter and I enjoyed every moment of our ten day pass. The network was easy to follow, all station and booking office staff very helpful.
The JR Pass made it easy for us to get around in Tokyo and to travel to different cities in Japan. We were a bit confused where to go to exchange our vouchers for the passes once we arrived at Narita, so an email with instructions or a map would have been helpful. Would definitely buy again!
Easy-to-use website, fast shipping
Easy to navigate through website.
*** *** ***
Excellent service, very easy to use. Staff was friendly and helpful! Want to visit Japan again and get another rail pass!
Three members of my family use Japan rail pass and had nothing but good things to say about the experience. The process of getting the pass activated, getting assigned seats, getting onto trains even if assigned seating was not available, and everything else were excellent.
Thanks to the jr rail pass we were able to travel to several points in Japan and it cost much less than if we had paid each trip individually. I recommend it 100% for those who have plans to visit multiple cities.
Very cost effective
Very easy to use. We enjoyed the green pass and used it to visit many places. It was fun to visit Japan.
I was extremely satisfied with the Japan rail system and my JR pass. I will recommend it to anyone visiting Japan.
Simple and good directions
Trains always ontime. Comfortable and very pleasant staff.
Excellent value for money. Japan Rail train services are excellent providing fast reliable and efficient travel. We found it difficult to understand which services were not covered by the pass. Please provide a map showing where the excluded services are
The Japan Rail Pass made traveling so much easier for us. We were able to explore parts of Tokyo, take the bullet train to Kyoto, travel to Osaka and Nara, and was convenient when going to and from the airport. I would highly recommend everyone visiting Japan to get this!
Traveling with the rail pass was very easy.\nA few suggestions for the website.\nFor first time travelers to your country it would be helpful to have a short video on your page that shows the process of getting the pass, What the reservation office looks like, and how to navigate to platforms.