Very fast service
Easy to buy, fair price, fast shipping, good details on site. Made my trip to Japan simple and easy!
On time, efficient, clean, friendly
Hassle free mobility. Tremendous value.\nWill do this again when I return to Japan in the future!
I would advise everyone visiting Japan to get the JR Pass. It's the best way to get around. There's always people on JR line who will give you instructions and show you the way. Shinkansen Line is awesome. Best experience in Japan
I very much enjoyed the use of my JR Pass. It allowed me to move from Tokyo to the other cities in Japan that I wanted to see, such as Fukuoka. One difficulty I had with using the JR Pass was being able to tell which lines were covered. Particularly in more rural areas of Japan like Fukuoka to Beppu
It was a good investment to travel to Japan.
The use of the Japan Rail Pass once obtained was excellent and very easy. However, I had to wait on line a very long time at Narita airport to exchange the voucher for the JR Pass.
Excellent transaction. Quick shipping. Enjoyed using the JR Rail Pass.
It was easy to use. The personnel whom I interacted with while receiving, using, and had any questions for were all well informed as well professional and friendly. Plus, on the positive side of was worth every penny spent.
It was so convenience using the JR pass.
The pass was easy to order and easy to exchange and use in Japan. The pass allowed flexibility in traveling throughout japan and the JR office provided very good travel information (maps, timetables, suggested routes to see the most sights).
I find the pass to be extremely useful especially when you are trying to see the whole country. The ease of use is phenomenal also.
One of the best rail systems i ever tried
Everything arrived on time and was perfect !!!
Sent extremely quickly and the exchange at the airport was seamless. Only thing I would change/add is also adding the availability of getting an ICOCA IC card from abroad for even more convenience when heading immediately west.
Excellent impecable service
Very satisfied with the JR Pass, excellent service from all JR staff, nice trains, easy to arrange tickets and to change tickets whenever necessary. And the cost is a bargain. Have used the JR Pass several times and will use again.
It was easy to purchase, and very fast delivery. It's a little bit confusing with the two different brands of rail cards, but eventually we worked it out. Also, you could add to your site that whatever balance is remaining on your card can be used to purchase for example chocolate at the airport.
My suggest is that their employees should speak more English, sometimes it was hard for me to express myself to find the right train. Also, more English signs on the subway will be great too.
It was fantastic, very smooth and easy.
***** ***** was good value and worked well.
Having purchased the Rail pass few weeks before our trip to Japan and having all ready since we landed in Haneda was a real "peace of mind" state. \nIt should be made more clear which trains cannot be accessed with the pass.
It would be great to have the option of paying a little bit more so it does not exclude any train at all
It was one of the best decisions we made for our trip to Japan. It was so easy to use, and everyone was very friendly when we had any questions. The only request that I have is to make the pass the same size as a passport. This will be easier to store when traveling.
Easy process to get a SIM card delivered. Instructions were very clear and easy to understand when setting up the data connection in Japan.
I am very satisfied with my purchase. I received my order in quickly and the ordering process was simple.
had a great experience while using, definitely would buy again!
The service was great and delivery was fast. The fees were cheaper than anywhere, the forms were easy to fill in.
Pretty fast service and easy to use.
I have two suggestions:\n1) there are no clear sign of the JR West ticket office at Shin Osaka station. It took a while to find the right ticket office for the exchange. \n2) the staff who handles the exchange was not polite and very cool.
The Japan Rail pass was great for my trip and provided a lot of value for me. Within Tokyo, I was able to get to the around the city for the Marathon and afterward to visit multiple cities in Japan.
It was easy as 1-2-3 to order and receive it ns couple of days.\nI worked as advertised in Japan and saved us a lot of money!
The website was easy to use, provided clear direction, shipping was fast, and prices were fair. Thanks so much for providing what we needed for a great trip to Japan!
Very convenient to use.
We had a lot of help at all the stations we used, Tokyo, Kyoto, Hiroshima. Everyone spoke English, there was a special line just for us, and your staff helped us with taking the best train on the rail pass. Thanks so much for your great staff in the stations!
Thought the people who provided assistance were AWESOME!!! Particular shout outs to Aurore, Angelina, and Pierre Alexandre were very helpful (especially Aurore as I think we ended up talking most). Using the Shinkansen was what made it affordable. If we had just stayed within Tokyo it wouldn't have.
Excellent service and the JR tickets was worth purchasing.
Our JR Pass experience went very well. We were impressed by service we received when using the Passes and getting reservations with them.
The rail pass is available for pick up at the airport, and staff were very friendly, knowledgeable and helpful. It is also cost efficient for travellers who wants to see many great places in Japan.
Was great and convenient. And you can pick JR lines in all over Japan where you can use the pass. I would contract it again
Excellent value. It could be used for in city (at times) and out of city travel. A wonderful way to see Japan!
The delivery was quick, secure and reasonable.
We have used JR Pass every time weve visited Japan and it has been worth it every time. We love it!
The rail passes were nice to use but they should be able to put through the gates instead of showing them at the window. Also, making reservations for the green cars should be able to use the machine instead of waiting in a 30-45 minute line to reserve your seats.
The only thing thing that would have made the ***** pass better would be if it worked in the ticket turnstiles I know that has to do with ***** and not you guys a sellers. Other than that the experience was great.
This pass is great, all JR connections are very accurate and on time. Very comfortable and fast travel around the country and cities. This will save you a lot of time, money and hassle. Very recommended