Coronavirus - Cancellation terms
Cancellation terms and fees per product for a refund.
Covid-19 : CANCELLATION FEES
- Japan Rail Pass National and Regional: 15%
- JR East Pass Tohoku / Nagano-Niigata: 15%
- Hakone Free Pass: 15%
- Tokyo Airport Transfer - Limousine Bus: 10%
- SIM card: 10%
- Rental of a Pocket Wifi: 10% / 7 working days before the start date of your rental
- Kyoto Airport Transfer - Yasaka Shuttle: 10% / 7 working days before the pick-up date
- Pasmo and Suica card * - non-refundable (* Pasmo and Suica cards are valid for ten years and you can therefore use them on a future trip)
- Travel guide - non-refundable
- Tokyo / Kyoto Cards - non-refundable
The deadlines for refund requests by product can be found in our general Terms and Conditions.
Please note, to cancel a Pocket Wifi rental and Yasaka airport transfers, we need at least 7 working days notice before the start date of the rental. If the cancellation occurs within 7 working days before the start of the rental, we will not be able to refund you.