FedEx should contact you by phone
to arrange new details for your delivery. In cases where FedEx are unable to contact you, they will contact us instead. We will then send you an email
informing you of the issue with your delivery asking you to contact them.
You can also contact FedEx directly (providing your tracking number) by visiting the page https://www.fedex.com/insight/info/contactus.jsp
Please note that someone else can receive the JR Pass on your behalf. Please leave a signed note on your door or letterbox
advising FedEx to deliver your pass to a neighbour or authorising them to deliver the pass without a signature.