Contact us

Dear customers,

The offices will remain closed to the public until further notice, however our representatives continue to provide customer service by phone and email from Monday to Friday between 9am and 1pm (closed on weekends and public holidays).

Due to the increased demand and limited resources, a slight delay may be expected.

We hope you are well and following the proper precautions.

Our contact details and opening hours

Japan Experience in Paris, rue Sainte-Anne

  • Address

    30 rue Sainte Anne




  • Email
  • Phone

    + 44 (0) 20 3514 6932
  • Timetable

    Due to the current health crisis, our stores remain closed to the public until further notice. However, our team remains at your disposal from Monday to Friday from 9 a.m. to 1 p.m. by telephone on + 44 (0) 20 3514 6932, or by email at the following address:

Frequently Asked Questions

Personal data :

Your personal data will be collected by Japan Experience who are also responsible for processing it in order to deal with and monitor your order, to contact you and, subject to your agreement, to send you our newsletter as well as selected commercial offers. This processing can take place under different legal bases depending on the purpose it is used for.

You have the right of access to your data as well as the right of rectification, deletion and opposition of your data, which can be exercised via e-mail: or by writing to: Vivre le Japon, 30 Rue Sainte Anne, 75001 Paris.

For further information about the way we process and protect your personal data, please consult our Confidentiality Policy.



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