Order your JR CENTRAL PASS

• The voucher must be exchanged within a 3-month period from the date of issue.
• To exchange the voucher for the Pass you will need your passport. 
• Japanese passport holders can NOT use this pass.
  
• The start date of the Pass can no longer be changed once the Pass has been exchanged. 
• JR Exchange Offices: 

Tokyo Station JR-CENTRAL ticket office, daily from 7:30am to 8:30pm.
Shinagawa Station JR-CENTRAL ticket office, daily from 9:00am to 7pm.
Shin-Yokohama Station JR-CENTRAL ticket office, daily from 8am to 20:30pm. Nagoya Station JR CENTRAL ticket office, daily from 6:00am to 10:00am and 7:00pm to 11pm. JR Information Center, daily from 10am to 7pm
Kyoto Station JR CENTRAL ticket office, daily from 8:30am to 11pm. JR WEST ticket office, 5:30am to 11pm
Shin-Osaka Station JR CENTRAL ticket office, daily from 5:30am to 11:10pm. JR WEST Travel Corner, daily from 9:00am to 8:00pm, JR WEST ticket office daily from 5:30am to 11:30pm.
Osaka Station JR WEST ticket office, daily from 5:30am to 11pm
Kansai Airport JR WEST ticket office, daily from 5:30am to 11pm
Komatsu Station JR WEST ticket office,daily from 5:30am to 11pm
Kanazawa Station JR WEST ticket office, daily from 5:30am to 11pm
Toyama Station JR WEST ticket office, daily from 5:30am to 11pm
Tokyo Station JR Tokai Tours Ticket Reception Desk daily from 8:00am to 8pm, weekends and holidays 8:00am to 7pm
Shinagawa Station JR Tokai Tours Ticket Reception Desk daily from 8:00am to 8pm, weekends and holidays 8:30am to 6pm
Shin-Yokohama Station JR Tokai Tours Ticket Reception Desk daily from 8am to 8pm, weekends and holidays 8:45am to 7pm

• The lines included in the Pass: 

JR Limited Express, Express and local trains between Kansai Airport, Osaka, Kyoto and Kanazawa

JR Limited Express, Express and local trains between Nagoya, Takayama and Toyama
Hokuriku Shinkansen line between Toyama and Kanazawa

Nohi Buses and Hokutetsu buses between Kanazawa - Shirakawa-go - Takayama

Kaetsuno buses between Shirakawa-go - Gokayama - Shin Takaoka

• With the Pass, no additional fee is required when reserving seats. 
• Reserved Seats in Ordinary car can be used up to 4 times (no reservation possible on Hokuriku Shinkansen and Limited express train Haruka)
  
• Non-reserved Ordinary class cars can be accessed freely. 
• In order to travel in first class (Green cars) you will have to pay additional fees. 
• To access the platforms, show your Pass to the staff located at the gate to the platform. 
• To reserve a seat, ask the staff at the the ticket office. 
• Most buses between Takayama and Kanazawa require seat reservation (please refer to this website for more information)
• This pass is intended for use by a single person. Please always carry your passport when using the Pass as station or train staff may check it.

• An unused voucher is refundable for one year from the date of issue
  
• The voucher can be refunded if it has never been exchanged in Japan. 
• A cancellation fee of 10% of the value of the voucher will be retained. 
• No refund is possible for a voucher received by us more than one year from the date of issue.
• No refund is possible for a lost or stolen pass.