Order your JR WEST PASS

• Those who have the status of temporary visitor are eligible.
  
• The MCO (Miscellaneous Charges Order) can be exchanged over a 3-month period.
• Japanese passport holders can NOT use this pass.
  
• To exchange the voucher (Miscellaneous Charges Order) for the Pass you will need your passport. 
• The activation date of the pass, once the pass has been obtained, can no longer be changed. 
• JR Exchange Offices: 

Kyoto Station, JR WEST (central exit), Ticket Office, daily from 5:30am to 11pm
Shin-Osaka Station JR WEST (East exit), Ticket Office, daily from 5:30am to 11:30pm
Osaka Station, JR WEST Ticket Office (East exit), daily from 5:30am to 11pm
Kansai Airport Station, Ticket Office, daily from 5:30am to 11pm
Sannomiya Station, central exit, Ticket Office, daily from 5:30am to 11pm
Nara Station, Ticket Office, daily from 9am to 8pm
Wakayama Station, Ticket Office, daily from 4.50am to midnight
Okayama Station Ticket Office, daily from 7.10am to 6pm30
Sakaiminato Station Ticket Office, daily from 7:10am to 6:30pm
Yonago Station Ticket Office, daily from 5am to 10pm
Tottori Station Ticket Office, daily from 5:45am to 11pm
Matsue Station Ticket Office, daily from 4:50am to 9:30pm
Hiroshima Station Ticket Office, daily from 5:20am to 11pm
Shimonoseki Station Ticket Office, daily from 5:30am to 10:30pm
Kokura Station Travel Service Center, daily from 10am to 7pm (6 pm on weekends and holidays)
Hakata Station Ticket Office, daily from 7am to 11pm. JR Kyushu Travel, weekdays from 10am to 8pm, weekends until 6pm.

• The lines included in the Pass: 

The Limited Express trains HARUKA (to Kansai Airport), KUROSHIO, THUNDERBIRD, KONOTORI, YAKUMO, HAKUTO (incl. the line between Kamigori and Chizu) 

Sanyo Shinkansen (trains Nozomi, Mizuho, Hikari, Sakura, Kodama) between Shin-Osaka and Hakata (Fukuoka) 

Rapid and local trains of JR West lines 

The JR-WEST Miyajima Ferry 

• The Pass is not valid on the Tokaido or Kyushu Shinkansen between Shin-Osaka and Kyoto.

• With the Pass, no additional fee is required when reserving seats. 
• Non-reserved Ordinary class cars can be accessed freely. 
• In order to travel in first class (Green cars) you will have to pay additional fees. 
• To access the platforms, show your pass to the JR staff located at the platform gates. 
• To reserve a seat, ask the JR staff at the the ticket office. 
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An unused voucher is refundable for one year from the date of issue.
• The voucher can be refunded if it has never been exchanged in Japan. 
• A cancellation fee of 15% of the value of the voucher will be retained. 
• No refund is possible for a voucher received by us more than one year from the date of issue. 
• No refund is possible for a lost or stolen voucher.