JR Train Emergency Information
What to do in an emergency while on a train
What to do in an emergency while traveling by train in Japan. Be safe and secure when you use your Japan Rail Pass.
To call the fire department or an ambulance, dial 119.
If you need to describe your location, remember to add "-eki" to the end of a station name (eki means station), for example "Tokyo-eki" (Tokyo Station). Add "-sen" to the end of a train line name, for example the "Tokaido-sen" (the Tokaido Line).
Earthquakes and trains
There will always be train crew on board to assist you, and they are well-practiced at dealing with these situations.
Earthquakes while underground
In case of major train delays and cancellations, all cars on trains become non-reserved to fix the maximum amount of people, which means you will not need to re-book seat on the train.
- JR East English info line: 050 2016 1603, from 10 am to 6 pm.
- JR East Delays and Emergencies website: Click here
- JR Pass Assistance: For extra assurance during your trip to Japan, you can also subscribe to our JR Pass Assistance, which includes a hotline to our staff in Japan, fluent in English, French, and Japanese. Check out our Assistance page for more information.