Frequently asked questions

Japan Rail Pass

Being eligible for the Japan Rail Pass

Buying a Japan Rail Pass

Using a Japan Rail Pass

Other questions

Pocket WiFi

Sim Card

Suica and Pasmo Card

Airport transfer Tokyo

Airport transfer Kyoto

House Rentals

You are staying in a house, and you need information before leaving

You have decided to rent a house with Japan Experience, and you want to find out everything before booking

You have never tried renting a house in Japan, and you want to know how it works

You have reserved a house, and you want to know everything necessary to be prepared for your stay

You have stayed in one of our houses, and have a question for us

Car Rentals