Internet Access

• Can I choose how long I rent my pocket wifi?

You can rent a pocket wifi device for any number of days between the minimum of 5 days and maximum of 45 days, so that the rental suits your plans while traveling in Japan.

• Is the device easy to carry?

Yes the device is slightly larger than a deck of cards and weighs 140 grams (5 ounces).

• Where do I return my pocket wifi?

You must return your pocket wifi before the end of your stay in Japan or you will get a penalty fee. You can drop it off in any post box across Japan using the shipping envelope that comes with your rental.

• What to do if I lost the prepaid envelope?

Please return the Pocket Wifi to the following address

Global Advanced Communications by TFN corp. 
3-4-19 Aomi, koto-ku, Tokyo Aomi Center No.2 Bldg 2F5 135-0064 SB Frameworks (TFN)

Or contact Global Advanced Communications directly by email at info@globaladvancedcomm.com or phone +81-50-3196-1160 (9:00 - 17:00 Japanese time)

• How fast is it? Which network does it use?

The wifi speed is 150 mbps download/ 25 mbps upload. The device uses  a 4g/lte network with the japanese provider docomo.

• Is there a data limit?

No. Data is unlimited. However, please note that due to the fair use policy, the speed may slow down if you use more than 3 GB of data per day.

• To what kinds of devices can i connect? How many can connect at one time?

The pocket wifi supports any kind of device: iphone, ipad, android smart phones, pc and mac laptops, cameras, and other handheld devices. You can connect up to 10 devices at a time with this service.

• Up to what distance does the pocket wifi work?

Your device will remain connected up to 20 meters (65 feet) from the device.

• What is the battery life? How long does it take to charge?

The battery lasts 8~10 hours while connected to 4g. The battery takes about 3 hours to fully charge.

With a Japan Data SIM card, you can browse the internet, use social media, make online reservations, and use map applications while traveling in Japan. 

Our Japan Data SIM Card will keep you connected to the internet using your own personal phone and it is available for 8, 16, and 31 days of use.

Please note: Our SIM Card is a data-only SIM card and it does not enable incoming or outgoing voice calls nor does it enable SMS or MMS.

• Is my mobile phone compatible?

The SIM card is compatible with all devices no matter if you are using Android smartphones, iPhones, or Ipads. 

Important : Currently our sim cards are not compatible with all models of Google Pixel.

If you have one of these models, please use our Pocket Wifi.

Caution: your phone must be unlocked. If you do not know whether or not it is unlocked, please contact your service provider ahead of time to check.

• What is the internet speed? Will I have unlimited access?

There is no speed limitation. It is based on the best-effort theoretical maximum speed.

The maximum usable period of this product is 8, 16 days, or 31 days from the following day of your first access to the network.

Please notice that due to the network provider's fair usage policy, if you use a large amount of data on your device within a short period (data limit of 10 GB within 2 days), the internet speed may slow down temporarily.

• Can I make or receive calls with the SIM card?

This is a data-only sim card which means you will not be able to send or receive any voice calls via your phone number. However, you can use apps such as WhatsApp that enable the use of voice calls and text messages.

• Which service provider does the card use?

Several providers exist for SIM cards in Japan, such as Docomo or Softbank. Our SIM cards use the Docomo network which covers the largest areas.

• Can I use a SIM Card outside of Japan?

No, the SIM card is for Japan only and will not work in other countries.

• Can I choose how many/which days I use the card?

The SIM card is available for a period of 8, 16, or 31 consecutive days. The period of use starts upon activation of the SIM card in your phone.

• Can I cancel my order?

The SIM card is refundable if it has never been used and its packaging is intact. It must be returned within one month of the purchase date. There is a 10% cancellation fee.

• How do I check my data usage?

Most carriers provide a mobile app or a website where you can check your data usage. You can also check your data usage through your device's settings menu.