Internet Access

• Can I choose how long I rent my pocket wifi?

You can rent a pocket wifi device for any number of days between the minimum of 5 days and maximum of 45 days.

• Can I cancel my pocket wifi rental?

The Pocket Wifi is refundable up to one week before the start of rental. Past this date, the Pocket Wifi is no longer refundable. There is a 10% cancellation fee.

• Is the device easy to carry?

Yes the device is slightly larger than a deck of cards and weighs 140 grams (5 ounces).

• Where do I return my pocket wifi?

You must return your pocket wifi before the end of your stay in Japan. You can drop it off in any post box across Japan using the shipping envelope that comes with your rental.

• What to do if I lost the prepaid envelope?

Please contact us and we will give you the address to send the Pocket Wifi to.

• What happens if I send it back too late?

There is a 400 yen / day as delay penalty fee.

• How fast is it? Which network does it use?

The wifi speed is 150 mbps download/ 25 mbps upload. The device uses  a 4g/lte network with the japanese provider au.

• Is there a data limit?

No. Data is unlimited.

• To what kinds of devices can i connect? How many can connect at one time?

The pocket wifi supports any kind of device: iphone, ipad, android smart phones, pc and mac laptops, cameras, and other handheld devices. You can connect up to 10 devices at one time.

• Up to what distance does the pocket wifi work?

Your device will remain connected up to 20 meters (65 feet) from the device.

• What is the battery life? How long does it take to charge?

The battery lasts 8~10 hours while connected to 4g. The battery takes about 3 hours to fully charge.