The Japan Rail Pass made our trips through Japan much easier and less stressful than if we had to navigate the system by purchasing every train ride.The trains were clean, efficient, on time and very comfortable.
We used the service Japan Rail Pass twice. The speed and accuracy of the order was at its best. We recommend this service for the pleasure of a trip to Japan.
It was great always on time. Although I missed my flight getting home I enjoy riding.
A few times, we couldn't get the times we wanted. Sometimes the attendant was not paying attention or in the booth.
The process was easy to use and very convenient. The trains were clean and comfortable
Very helpful staff and efficient services
Everything was amazing.
Great, anyone with any intention of travelling across japan should get one. The only issue is that the 'exit' for JR users isn't always clearly marked. And it would be ideal if you could pre book tickets online once you have your pass number
A great value product, the trains were fast, efficient, and of course always on time.
This was a great option and a fairly cheaper alternative than setting up an international plan with your carrier outside of Japan. The pocket WiFi itself works well, I brought a personal battery charge with me where I went so I wasnt without WiFi when I needed it. The pick up and drop off was easy!
The trains were clean, on time, and comfortable. All staff members we encountered were friendly, welcoming & knowledgeable.
It went smoothly and worked out perfectly!
Reliable and fast shipping of shinkansen pass. Will buy again.
The rail pass was extremely easy to pick up, use throughout our trip, and drop off. Often times passes such as this can cause a fuss at some point during a trip, but we had no issues. We literally just had to flash it at the train station and walk through the gates without waiting. Definitely worth.
Very quick and easy to order the rail pass. The pass and all the information was sent Very quickly considering that I live rurally, I was impressed with how fast it arrived. \nIn the future I would order from here again.
Very easy for me to order the pass online and they arrived so fast.
The Japan Rail Pass was great for getting around major cities in Japan as well as just getting around in a city and its surrounding. The cars were clean and on schedule. The only problem I had was not with the trains but with the train stations. They were crowded, particularly during rush hour.
We used the JR pass for two vacations to Japan, and it always made the travel portion of the trip seamless, convenient, and cost-effective! I would recommend it to any foreigner who plans on visiting.
The Japan Rail Pass voucher arrived at my home address as promised. We did not encounter any problems exchanging it in Japan for the actual pass. The JP Rail Pass is the best way to see and experience Japan.
It's a great experience. My only problem was the last day of use of my pass I wasn't able to take the train to Kyoto because I didn't know that after 8 pm you need to pay.
I had the pass sent to my hotel in Tokyo, but the delivery company couldn't find the address because of a typo. The hotel had to call and help because I couldn't speak enough ***, and the pass was a day late. It would be nice if delivery addresses are checked before sending. It was great after.
We really enjoyed the seamless service or JR. My only observations is that I would have loved to be able to take the Nozomi trains. When hiring the pass I didn't understand the implication of the JRPass restrictions. I wouldn't have minded to pay an extra for the pass for using the fastest trains
Everything was as advertised. It arrived promptly, with a nice brochure of how to use the pass. All of the instructions were clear.
Rail pass was delivered very fast. Will use this service again for the next Japan trip. :) Thank you for your speed and quick service! Much appreciated.
Despite the fact that Railpass is quite expensive, the experience is great in pair with high quality with Japan railway system.\n\nWhat is a bit of inconvenience is a necessity to use paper card. It can be improved by implementing Railpass to Suica. Basically uploading the Railpass to the card.
Using the Jpass and sim card was really easy and worked perfectly while traveling all around Japan.
The JR Rail Pass was one of the best investments that my wife and I made for our month long vacation in Japan. It made travel between cities easy, convenient and comfortable. I recommend purchasing a JR Rail Pass to anyone who visits Japan for a week or more. The trains are comfortable often.
The Japan Rail Pass made my trip a lot easier, and saved me a lot of money! This was my first trip out of the country as an ***, and having the pass made taking trains, in a country where I did not speak the language, easy. I am definitely getting another for my next trip to Japan.
it was very convenient! thanks !
Nothing much, fast and good service
The use of the JRP was exceptional, it was life saver in a few times. I have saved a lot of repeat cost of ticket since I had the pass with me. I have been recommending this to all my family and friends who are planning to visit Japan.
Its a great service. We got our rail passes quickly and received out pocket wifi at our hotel when we arrived. We will definitely use them again.
Everything was great, but it still feels weird you have to show your pass at the gate every time you go in and out. Can this be more automated?
Entering the station itself and using the pass was super easy and comfortable, also, personals on board and off board was super nice and helpful
your company had goid service. But the pass itself was not worth it. Unless you travel very often on long trains, its not very useful.
Its confusing to have so many different companys that provide rail services, and JR pass doesnt cover them all, altough it saved us a lot.\nStill you need to plan your trips very carefully to make best use of it.\nAnd for JR - they should improve their app
very convienent service. wonderful office staff.\n\nWe had great difficulty finding the EAST SHINJUKU office in Tokyo (the one next to the food hall)/ \n There are no signs leading to the EAST office when you exit the underground stations in the main JR Shinjuku Station.
It's so easy to use and it's so much cheaper than individual tickets.
It was really swift and convenient. I also think you should allow people to reserve seat online
Extremely pleasant and beneficial experience, definitely will use it again and recommend to others.
Purchasing the Japan Rail pass online was extremely easy. Activating it at Narita airport went smoothly, and using it to travel around Japan was awesome. I highly recommend the pass.
Very good and convenient. Thank you
The ease of getting on trains and booking reservations make the Japan Rail Pass an opportunity that you cannot miss if you want to explore the many wonderful sites in Japan!
Our experience with the Suica card was excellent and very useful in and around Tokyo. The Tokyo subways and JR East use was great. With the *** Olympics coming up future visitors need to be aware of how helpful they cards are. Thanks!
The station agents were extremely helpful. The rail pass was easy to use, and whenever we had questions the agents answered them completely.
JR Pass is perfect for travelling in Japan: it is easy to use and it provides great travelling opportunities for good value
We rented the pocket wifi and the service was excellent. Pick up and drop off at different airports, with no trouble at all
It took us almost two hours in line to pick up the pass, which we were doing after a long overseas flight and when needing to get on a train to our final destination. There should be some more expedited way to do this. Once we had the pass, everything was great. I would recommend it.
Having a JR pass was fantastic. Great concept and can't imagine getting around Japan without one.