Delivery rates & times

Japan Experience is the leading Japan Rail Pass distributor in Europe, with thousands of passengers using our service every year. We track your delivery with our carriers and we can provide you with any information regarding your order and shipment.

Japan Rail Pass delivery times are provided for information purposes only.

Delivery times for some international orders may be longer, depending on the exact delivery area. Please note that we do not ship on Saturdays, Sundays and French public holidays.

We ship all our Japan Rail Passes from our office in Paris. Orders completed before 4 pm are handled and sent on the same day.

All deliveries depend on the shipping companies' policy and can be delayed due to events such as customs clearance, holidays, disruption to air or ground transportation, force majeure...
Please note that Fedex does not deliver on Saturdays and Sundays.

We always do our best to keep our clients informed about any possible delays and find the most suitable solutions to satisfy them. However, we would like to inform you that a delay cannot justify financial compensation.

You won't be at home for the delivery of your Japan Rail Pass ?
 Please either leave a signed and dated handwritten note on your door authorising FedEx to deliver the package to a third person if you are absent. The note will be scanned into the FedEx system by the deliveryman.
 Or, sign and complete the FedEx delivery door tag left by the delivery man informing you of the previous delivery attempt, and leave it on your door so that the delivery man can leave your package in a secure location on the next delivery attempt.

Should you have any inquiry regarding your order and shipping times, please do not hesitate to contact us by email or to call us at +44 (0)20 3514 6932.

We ship worldwide with FedEx

From Europe: Order before 4 pm for next day delivery*

From the US: Order before 10 am for next day delivery*

From Asia: Order before 10 pm for delivery within 2 days*

*except Saturdays and Sundays and public holidays.