Order your JR EAST PASS

Mito Station Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:00 weekends and holidays.
Niigata Station Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:00 weekends and holidays.
Nagano Station Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:30 Weekends and holidays.
Narita Airport Terminal 1, JR EAST Travel Service Center, daily from 8:15 to 19:00. JR Ticket Office, daily from 6:30 to 8:15 and 19:00 to 21:45.
Narita Airport Terminals 2 and 3, JR East Travel Service Center, every day from 8:15 to 20:00. JR Ticket Office, every day from 6:30 to 8:15 and 20:00 to 21:45.
Haneda Airport International Terminal, JR East Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby), every day from 7:45 to 18:30.
Tokyo Station, JR East Travel Service Center (Marunouchi North Exit), every day from 7:30 to 20:30.
Shinagawa Station, Information Center (Central), every day from 9:00 to 19:00.
Ueno Station, Information Center (Central), every day from 9:00 to 19:00.
Shinjuku Station, JR East Travel Service Center (New South Exit), every day from 8:00 to 19:00. Information Center (East), every day from 9:00 to 19:00.
Shibuya Station, Information Center (South), every day from 10:00 to 18:30.
Ikebukuro Station, Information Center (Central), every day from 9:30 to 18:00.
Yokohama Station, Travel Service Center, 10:00 to 20:00 Monday through Friday, 10:00 to 19:00 weekends and holidays.

• This pass covers the following trains:

Trains on the JR East Limited Express lines, either local or express, between Tokyo and Nasushiobara, Tokyo and Niigata, as well as those between Tokyo and Joetsumyoko via Nagano. Travellers will also be able to travel beween Tokyo and Nikko.
The Tokyo monorail between Haneda International Airport and Tokyo, as well as the Narita Express between Narita International Airport and Tokyo.
The Izku Kyuko line between Ito and Izukyu-Shimoda.
The Hokuetsu Express line between Niigata and Joetsu.
The Echigo TOKImeki rail line between Arai and Naoetsu.The Tobu Direct Limited Express trains "Nikko," "SPACIA Nikko," "Kinugawa," and "SPACIA Kinugawa" to travel to Nikko and Kinugawa Onsen.
The Joetsu Shinkansen between Tokyo and Niigata, and the Hokuriku shinkansen between Tokyo and Joetsumyoko.

• Reservations can only be made after exchanging the voucher for the rail pass. 
• With the JR East Niigata-Nagano Pass is possible to make reservations for Shinkansen and limited express on the JR East Website before arriving in Japan. 
• With the Pass, no additional fee is required when reserving seats. 
• Non-reserved Ordinary Class cars can be accessed freely. 
• In order to travel in first classes (Green Car or Gran Class), or on night cars, an extra fee is required. 
• To access the platforms, show your pass to the staff located at the platform gates. 
• To reserve a seat, ask the staff at the the ticket office. 
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.
  

• An unused voucher is refundable for one year from the date of issue.
• The voucher can be refunded if it has never been exchanged in Japan. 
•  A cancellation fee of 15% of the value of the voucher, will be retained.
• No refund is possible for a voucher received by us more than one year from the date of issue. 
• For lost e-tickets, please contact us for a new copy.