JRP Assistance

JRP Assistance, a Japan Rail Pass exclusive for train travel in total safety

What is JRP Assistance?

The JRP Assistance service is available to anyone buying a Japan Rail Pass ticket on the Japan-Rail-Pass.com website or the Japan Experience website.

For only £18/€20/$23, benefit from the exclusive JRP Assistance service, which gives you unlimited access to a telephone helpline in Japan from 8am to 6pm, for any questions, advice or help with your train travel in Japan .

It also allows you to be fully refunded for your Japan Rail Pass in case you need to cancel your order. (Please note that if your voucher has already been exchanged for the Japan Rail Pass and / or you have already used it to take the train, a refund will no longer be possible.)

This service, available in English, is valid for the entire time that your Japan Rail Pass is valid.

This service is not provided by JR (Japan Railways) and is independent from JR.  For any inquiry, please contact Japan Experience with the number provided in your email confirmation.

What are the benefits of the JRP Assistance?


Lost in a big station in Japan? No more trains running late at night? Can't make yourself understood by a Japanese JR employee? 

With a simple phone call (charged at the local rate), JRP Assistance will put you directly in touch with a fully bilingual advisor based in Kyoto, who will give you concrete answers to help you find a solution.

  • Advice

Need an itinerary to reach a small town where you've booked a hotel? Want to know what station to get off at in Tokyo if you are arriving by Shinkansen? 

With JRP Assistance you can benefit from expert advice on trains in Japan, with many itineraries in Japan tested regularly.

  • Information

Want to know how much it costs to book an overnight train? Want to check train times when you don't have internet access?

In just a few minutes, JRP Assistance can provide answers to the most common questions about train times, on how to use your Japan Rail Pass or the price of certain tickets for private train companies.

How does it work?

  • Step 1 - When you buy your Japan Rail Pass ticket, tell us if you wish to benefit from the JRP Assistance option.
  • Step 2 - Once you have confirmed your JRP Assistance option, you will be sent an email containing your subscriber number, the helpline number, and the terms of use. Our JRP Assistance advisors based in Japan can also answer by email before you arrive in Japan.
  • Step 3 - Once you arrive in Japan, to use the JRP Assistance service, you just need to dial the telephone number provided, then state your subscriber number, and we will do our very best to answer your question. This assistance service is also available by email.

Note that the JRP Assistance can not be refunded.

Japan Experience, a leading Japan Rail Pass distributor in the world

Japan Rail Pass is a service from Japan Experience. Japan Experience is a leading travel agency specialising in Japan, and was founded over 40 years ago. We have built up our expertise in train itineraries and tours thanks to the in-depth knowledge of our team, specialists on Japan, and thanks to the experiences and testimonies of the thousands of people who travel with us each year.

Our team, located in Japan, Europe and United States of America, will answer all your questions about trains in Japan during your stay.

Book your Japan Rail Pass now!